if you are tired of hearing about my ipod saga, bye-bye! we’ll visit again another day! no hard feelings.
when last we left off, i had a busted ipod, future shop is forevermore in my bad books, and dad is without his ipod because
i stole it it is my newest arm accessory.
tuesday, i did not have to be in to work at the store til mid-afternoon, so around noon-ish, i headed up to conestoga mall where the new apple store is located:
this time i came fully armed:
the store is very sleek, minimalist, and likely an apple lover’s heaven.
i stood around for five minutes while some sales associates were in conferences with customers and others stood around poking at their ipads. it was in vain that i tried to make eye contact with anyone.
i decided to be proactive, and approached a female associate, about my age:
“um, would someone be able to assist me, please? i have a few questions about my ipod shuffle.”
“do you have an appointment?” she inquired, not completely friendly-like.
i looked at her blankly.
“you have to make an appointment so that we can give you our undivided love and devoted attention [ok, maybe i made that up] and so we don’t have line-ups [that part i did not make up].
“even if i’m standing right here?” [call me old-fashioned, but if i am in a store, can i not access some customer service?].
“yes, you must have an appointment.”
“you’re for real.” i honestly said this. sorry, i try to be polite because i know what it’s like to deal with irked customers, but i could not believe i was going to get a run-around yet another time.
“well, when’s the next time you have some availability?” my hopes were not high that it would be anytime soon.
she called over
a peon another employee who poked around on her ipad.
bear in mind, this was about 12:15 p.m., by now. *niiiiiice.* even if had NOT had to go to work, no way would i just hang around the mall for two hours, filling time.
i accepted the store card so that i can book an appointment on-line – at this time, i have no clue as to when i can get back up to the mall, so i have not booked anything, yet.
so, that is where things stand now.
i can understand the reasoning behind making an appointment: buying an ipad, say, is going to take a lot of time. but, can the apple store not have a “stand-by zone,” where it’s first come, first serve and you take your chances or agree to wait?
what frustrates me is that 1) i had no idea that you MUST have an appointment to talk to someone at the apple store [how do you find out these things??] 2) i am so over this ipod foolishness! for the time and money spent thus far in chasing down a repair, i could have bought a new shuffle…which, i am guessing, is exactly what apple wants me to do!
tell me a HAPPY AND POSITIVE customer experience you have enjoyed recently! i am just all the more motivated to give customers at the store the best service i can – and we DO NOT require an appointment for a proper gait analysis and shoe fitting, please note!
COUNTDOWN TO HALLOWE‘EN!